MANAGER, EMPLOYER REPRESENTATIVE TRAININGIntroduction of program specifics will be reviewed, aimed at helping supervisors and employee representatives recognize and better understand problems on the job and how to utilize the EAP effectively. Problem employee identification is essential as early detection of behavioral manifestations can avoid costly deterioration of employee work performance. Supervisor's constant contact with officers can provide a vital link to the success of an EAP. Areas covered in orientation include:
EMPLOYEE TRAININGIntroduction of program specifics will be reviewed illustrating how the EAP relates to employees and their immediate family members. A unique aspect of our services is the stress we place on family involvement within our program with the belief that the health of the family unit is important to the health and well being of the officer. Areas covered include:
INTAKE PROCEDURE (LOCAL)Officers, their family members, employee representatives, and managerial staff can contact the EAP Monday through Friday from the hours of 9:OOA.M.5:OOP.M. Emergency calls will be handled on an immediate basis through beeper contact 24 hours a day, 7 days a week. Each individual is eligible for unlimited use of the EAP services as needed. Upon contact, appointment is scheduled within 72 hours for a face-to-face consultation with an EAP staff member to address the presenting problem(s).INTAKE PROCEDURE: (Not Local)Officers, their family members, employee representatives, and managerial staff can contact the EAP Monday through Friday from the hours of 9:OOA.M.5:OOP.M. Emergency calls will be handled on an immediate basis through pager contact 24 hours a day, 7 days a week. Each individual is eligible for unlimited use of the EAP services as needed. Upon contact, an assessment will be offered with an EAP staff member to address the presenting problem(s). Specialized referrals will be offered if appropriate and/or referral to a peer officer.ASSESSMENTDuring the initial assessment, our EAP staff will utilize assessment instruments such as self-identification, supervisor's documentation, past medical and/or mental case history, and/or psychosocial assessments to determine the appropriate actions or interventions needed. EAP assessment of the presenting problem before referral to treatment or rehabilitation can contain needless expensive or overly intensive treatment.CASE MANAGEMENT AND QUALITY ASSURANCECATCH A FALLING STAR LAW ENFORCEMENT ASSISTANCE PROGRAM INC., President oversees counseling and training activities and has developed basic guidelines of operation which ensure quality through a formal evaluation process including peer review and supervisory feedback, questionnaire and client user program evaluation. In addition to a set of procedural guidelines for delivery of service, a staff member must develop individual service plans appropriate to a client's specific problems. In development of these plans, accurate, current and pertinent documentation must be made regarding all services provided. All activity is guided primarily by the principal of promoting human welfare and well-being. FOLLOW-UP SERVICES Clinical follow-up assessments are performed on all clients within the program. Tracking the well being of problematic employees with careful current and future evaluations help to facilitate a permanent solution to their presenting problems.ORGANIZATIONAL TRACKINGBiannual utilization reports are furnished upon request from any participating agency or department. Current quantitative statistics are provided along with areas of service usage while still allowing for the confidentiality of participants. Data collection is secured in locked files by EAP staff. PROGRAM AWARENESS AND PROMOTION CATCH A FALLING STAR LAW ENFORCEMENT ASSISTANCE PROGRAM INC., will actively promote and build awareness through promotional material developed to maintain program visibility. Materials include EAP brochures introducing the program, Supervisor's Manual guide, posters, business cards, and periodic payroll stuffers. Employee or members concerns and or referrals may include:
CONFIDENTIALITY POLICYIt will be the policy of the CATCH A FALLING STAR LAW ENFORCEMENT ASSISTANCE PROGRAM INC., that a firm, absolute guarantee of confidentiality for all participants be maintained. No individual group, organization, department, City or County official or agency shall have access to any information regarding any individual's participation in the program. Neither the President or EAP staff member will discuss any fact or aspect of an individual's participation, unless specifically requested to do so in writing by the participant. All information shall be considered privileged and will not be available to any department or any other agency for disciplinary proceedings.ANONYMITYThe President of the CATCH A FALLING STAR LAW ENFORCEMENT ASSISTANCE PROGRAM INC., will maintain only those records of participation that are essential to the orderly administration of the program. Further, the President will ensure all records and files are kept confidential at all times. The record of an officer's participation will be absolutely restricted to the officer, EAP staff member and the President. NO EXCEPTIONS!RECORDSRecords are necessary and important in a program such as this. Most staff members will be called upon to deal initially with a variety of social and emotional problems with limited expertise in mental health care. Their intake assessment of a participant's problem will be a crucial factor in the speed and effectiveness at which a problem is resolved. By the maintenance of minimal, confidential and anonymous records, the staff will be enabled to: monitor their own performance and critically assess their work through consultation and consulting professionals from the community, decrease the likelihood of oversights or judgment errors in recommended care and provide a basis for which the program can justify the need for supplies, and funds for additional personnel.OFFICE LOCATIONCATCH A FALLING STAR LAW ENFORCEMENT ASSISTANCE PROGRAM INC., will be centrally located and conducive to providing a professional and therapeutic setting away from all law enforcement agencies. All participants will be prescreened prior to admittance into the program's office location or activities. A national contact number will be directed to the main office location for assessment and referral services for out of town members.PROFESSIONAL SERVICE AND REFERRAL AGENCIESVarious human service organizations and professionals will be utilized for immediate, intermittent and aftercare of officers as needed. Staff members will carefully prescreen these helping agencies and professionals to find key personnel who will best serve the needs of the LAW-EAP program. All referrals made to both inpatient and outpatient alcohol/substance abuse and psychiatric programs will be prescreened and placed in specialized programs designed to address the unique stresses associated with law enforcement officers. Referrals are made based on each individual officer's health care benefit while matching those benefits to agencies appropriate and taking into consideration the officer's geographic location.RESOURCE STAFFTHE CATCH A FALLING STAR LAW ENFORCEMENT ASSISTANCE PROGRAM INC., has available a resource program consisting of psychiatrists, psychologists, clergy members and other professionals who will be available to EAP staff members for emergency consultations when serious and/or difficult situations arise. These professionals are also available to provide training programs and seminars periodically to officers and their family members. All professionals associated with the LAW-EAP program are required to complete a training program to include the completion and certification of the Jeffrey Mitchell/Grady Bray Model on Critical Incident Stress Response and the CISD debriefing process.WHO CAN PARTICIPATE?It is a safe assumption that if an officer is having problems at home, it is more than likely it will affect his or her job performance.To preclude these problems from the program's scope would be folly. Therefore, it shall be the policy of the CATCH A FALLING STAR LAW ENFORCEMENT ASSISTANCE PROGRAM INC., that all officers and their family members shall have complete usage of the LAW-EAP as a resource. THE CATCH A FALLING STAR LAW ENFORCEMENT ASSISTANCE PROGRAM INC., shall be available to officers including:
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